At Smile Checks, we are committed to continuously improving our platform to provide the best experience for both recruiters and candidates. We are excited to announce several recent updates that enhance functionality, streamline processes, and improve user experience. Here’s a closer look at what’s new!

For Recruiters

We have addressed a critical issue with the processing of reports. Our team has implemented fixes to ensure that report generation is now faster and more reliable. This enhancement allows recruiters to access vital background check information without delays, enabling quicker decision-making in the hiring process.

For Candidates

1. HR and Professional References - We’ve resolved an issue with the acceptance of catch-all emails for HR and professional references. Candidates can now submit their references without any complications, ensuring a smoother verification process.
2. Onboarding Page - To enhance user experience, we have updated the graphics on the onboarding page for faster loading times. This improvement means candidates can complete their onboarding more efficiently, reducing wait times and improving overall satisfaction.
3. Completion Page - Similar to the onboarding page, we have also updated the graphics on the completion page to ensure faster loading. Candidates will now enjoy a seamless experience as they finalize their background check process.
4. Contact Info Page for Candidates - We’ve made significant improvements to the Contact Info page, focusing on displaying country flags correctly across all web browsers for the phone and country selection fields. This visual enhancement makes it easier for candidates to identify their country and select the appropriate phone  code or country address.

These updates reflect our ongoing commitment to providing a user-friendly and efficient background check process for both recruiters and candidates. We appreciate your feedback and support as we strive to enhance our platform continually. 

Stay tuned for more updates, and thank you for choosing Smile Checks for your background check needs! If you have any questions or need assistance, feel free to reach out to our support team.

We are happy to announce a series of updates to Smile Checks that are designed to enhance your experience and streamline your background check processes. These improvements reflect our commitment to providing you with efficient, user-friendly solutions that support your hiring needs.

Here's a quick overview of what's new:

Improved Notifications

We've implemented an automatic email notification system that alerts you whenever your new credits are reflected in your account, whether through the manual or instant automated process. This means you can now stay informed in real-time, allowing you to manage your background check requests without any delays.

We've also implemented a few quality of life updates to reminder emails sent to candidates by adding a plain text link to their onboarding form that they may copy and paste on a new browser window if their email application cannot support inline links. We have also released a couple of bugfixes related to this feature recently.

Additional Bugfixes

• Date Settings: The issue where invited dates and due dates were not properly set when customers sent their own invitations has been fixed. This enhancement allows for better scheduling and tracking of candidate onboarding.
• Credit Purchase Error: We resolved a system error that occurred when entering an empty value while purchasing new credits. This fix eliminates confusion and ensures a smoother purchasing experience.

We appreciate your continued support and feedback as we strive to make Smile Checks the best solution for your background check needs. If you have any questions or need assistance, please don't hesitate to reach out.

We are happy to announce the latest updates for Smile Checks! Our team has been hard at work enhancing the Smile Checks platform to better serve your needs and streamline your experience. Here’s a breakdown of the new features and improvements that will help you accomplish your work more efficiently.

Check Request Selection UI Update

We're always seeking improvements to help you streamline your work. We've made a minor update to our Check Request page to allow you to select Bundles and Checks separately, so that it's easier for you to see the checks you need and choose them quicker.

More Payment Options

For added flexibility, we’ve introduced an option for manual processing of Credit Orders. This feature allows you to send an order in for manual tax invoice processing, which will take 2-3 business days.

Our instant activation online payment channels are still available (via e-wallet and online banking options) so you can quickly get new credits without any time delays.

Pricing Updates

We’re also very happy to announce that thanks to key efficiency and process improvements, we've been able to bring the price down for some of our checks! Digitized payslips, gig platforms checks, and our Plus Bundle pricing has been updated and lowered. You'll be able to instantly enjoy these new prices with new checks you request.

Minor Improvements and Fixes

• Fixed an issue where selecting a check that is already included in a bundle is credited twice.
• We now show the Report Settings for NBI and Reference checks when you view your Check Request details.
• Updated labels for Reference Contact Rules for clarity.
• Added plain text link for all CTA buttons in emails for email readers that do not activate links in emails.

As always, we are committed to continuously improving Smile Checks to meet your needs. These updates are designed to enhance your experience, streamline your processes, and ultimately help you achieve your goals more effectively. 

Thank you for being a part of the Smile Checks community. We look forward to your feedback and are excited to see you accomplish your work more efficiently.

We'd like to inform our valued users about an ongoing issue regarding the retrieval of addresses from connected My.SSS accounts within the Smile Checks platform. Currently, there are difficulties in obtaining validated address information as part of their background check reports.

Our technical team is actively investigating this matter and is committed to restoring the functionality as quickly as possible. We understand the importance of accurate and complete data for your hiring processes, and we appreciate your patience as we work to resolve this issue.

In the meantime, if you have any questions or require assistance, please do not hesitate to reach out to our support team. We are here to help you navigate this situation and ensure your experience with Smile Checks remains positive.

Thank you for your understanding and continued trust in Smile Checks. We will keep you updated on our progress.

We're excited to announce the addition of three new Checks to fulfill your background checking needs:

1. CV Check - analyze CVs automatically and extract actionable insights for better hiring decisions
2. Residence Check - get your candidate's proof of residence from Barangay Clearance document or Residential Certification
3. PEP/Sanctions Check - verify if your candidate is on any black lists or sanction lists

To add these checks to your background check requests, simply select the check from the check selection dropdown and submit your request.

Additional Settings for Clearance and Reference Checks

We’ve introduced a new setting for Reference Checks that enables requesters to require unique mobile numbers and company email addresses for HR and Professional Reference contacts provided by candidates. This feature also validates the provided email and phone details for authenticity. By default, personal emails and duplicate entries are still allowed, giving you the flexibility to choose what works best for your checks.

Additionally, requesters can now require candidates to upload a photo of their NBI Clearance Document during the Clearance Check process. By default, requesters can still opt for a simple number input field, which may also be skipped if necessary.

Better Reporting Flexibility

A new “CC Report To” field allows requesters to include multiple report recipients by adding a list of email addresses. Simply separate each email with a semi-colon (;) to ensure all relevant stakeholders receive the report.

Secure Candidate Invitations

Candidate URLs for completed, cancelled, or closed Check Requests will now automatically expire at the end of the check process to ensure data security and reduce confusion for candidates.

What These Updates Mean for You

These updates provide greater flexibility, enhanced security, and more verification options to meet your needs. Whether you’re conducting thorough background checks or simplifying report distribution, Smile Checks continues to adapt to your requirements.

Thank you for choosing Smile Checks as your trusted verification partner. As always, we welcome your feedback to help us serve you better!