We’ve given our credit order form a significant upgrade to make topping up your credits faster and more intuitive. Packages are now displayed in a clearer, more organized way, so you know exactly what you’re getting. If you need to purchase credits from multiple packages, you can now easily add several packages to your order using an improved, user-friendly dropdown selector.
To complement this, the “My Credit Orders” page reflects all the new changes, ensuring your order details are transparent and easy to review. Additionally, we now send notification emails to inform you when your credit purchase has been processed, keeping you up-to-date every step of the way.
This update brings greater flexibility and transparency while reducing the time and hassle in purchasing checks, especially for teams with changing needs.
We’ve updated our support appointment system for both General Support and Sales. Now, when scheduling a call, you can specify the topic you need help with. This helps us route your inquiry to the right team member and ensures a more productive session for you.
Reference request links sent to reference contacts are now significantly shorter and easier to share or open on mobile. This small change means your reference requests are less likely to be overlooked or flagged as suspicious by email filters, increasing your completion rates.
We heard your feedback about payment transparency. For those using manual payment, the success message now includes additional details from our partner, Pareto, outlining important processing requirements. This helps avoid confusion and lets your finance team know exactly what to expect next.
As always, we appreciate your input and are committed to making Smile Checks smoother and more intuitive. If you have questions or ideas, please reach out to our team. Thank you for helping us build a better product!
We are excited to announce significant updates to the Smile Checks portal designed to give you greater control, transparency, and ease of use. These new features focus on simplifying credit management and providing clear visibility into your usage and spending.
Managing your credits and understanding your usage is now easier than ever with the introduction of the new "My Wallet" section in the Smile Checks portal. This dedicated area brings together all essential information related to your credit balance, purchases, and usage history, empowering you to manage your account more effectively.
Need to top up your credits? The "Get More Credits" page allows you to conveniently purchase more credit packs directly through the portal. Credit packs can be allocated to purchase any checks you need. A single credit can be used for checks such as Identity + Employment History, NBI Clearance, Credentials, ID & TIN Verification, Payslip, Barangay Clearance, CV checks, and more.
To streamline your purchasing process and help you avoid placing duplicate orders, this page now also clearly reflects any pending orders for payment or fulfillment. This reminder ensures you are always aware of the status of your existing credit pack requests before initiating a new one.
Transparency is key. The "My Credit Orders" page provides a comprehensive view of your credit pack purchase history. You can easily track past orders, review purchase dates, and confirm the status of your transactions. This feature helps you maintain accurate records and provides clarity on your spending over time.
Gaining insight into how your credits are being utilized is crucial for budget management and understanding your screening activities. The "My Credit Usage" page offers a detailed history of your credit usage. You can see how credits have been consumed for check requests, track any refunds issued, and view adjustments made to your account. This granular view provides complete transparency and helps you optimize your screening strategy.
These updates to the Smile Checks portal are designed with you, the user, in mind:
We believe these improvements will make your experience with Smile Checks even smoother and more effective, further supporting our commitment to providing a hassle-free, automated employment verification service. Our automated systems are designed to ensure checks are completed quickly and efficiently, providing accurate and reliable information from authoritative sources like government systems and employment documents, always with candidate consent.
Thank you for choosing Smile Checks to help you hire safe and hire right. We look forward to continuing to support your talent acquisition needs.
Ready to explore the new features? Log in to your Smile Checks Portal today! If you don't have an account, you can sign up for a free trial.
At Smile Checks, we are committed to continuously improving our platform to provide the best experience for both recruiters and candidates. We are excited to announce several recent updates that enhance functionality, streamline processes, and improve user experience. Here’s a closer look at what’s new!
We have addressed a critical issue with the processing of reports. Our team has implemented fixes to ensure that report generation is now faster and more reliable. This enhancement allows recruiters to access vital background check information without delays, enabling quicker decision-making in the hiring process.
These updates reflect our ongoing commitment to providing a user-friendly and efficient background check process for both recruiters and candidates. We appreciate your feedback and support as we strive to enhance our platform continually.
Stay tuned for more updates, and thank you for choosing Smile Checks for your background check needs! If you have any questions or need assistance, feel free to reach out to our support team.
We are happy to announce a series of updates to Smile Checks that are designed to enhance your experience and streamline your background check processes. These improvements reflect our commitment to providing you with efficient, user-friendly solutions that support your hiring needs.
Here's a quick overview of what's new:
We've implemented an automatic email notification system that alerts you whenever your new credits are reflected in your account, whether through the manual or instant automated process. This means you can now stay informed in real-time, allowing you to manage your background check requests without any delays.
We've also implemented a few quality of life updates to reminder emails sent to candidates by adding a plain text link to their onboarding form that they may copy and paste on a new browser window if their email application cannot support inline links. We have also released a couple of bugfixes related to this feature recently.
We appreciate your continued support and feedback as we strive to make Smile Checks the best solution for your background check needs. If you have any questions or need assistance, please don't hesitate to reach out.
We are happy to announce the latest updates for Smile Checks! Our team has been hard at work enhancing the Smile Checks platform to better serve your needs and streamline your experience. Here’s a breakdown of the new features and improvements that will help you accomplish your work more efficiently.
We're always seeking improvements to help you streamline your work. We've made a minor update to our Check Request page to allow you to select Bundles and Checks separately, so that it's easier for you to see the checks you need and choose them quicker.
For added flexibility, we’ve introduced an option for manual processing of Credit Orders. This feature allows you to send an order in for manual tax invoice processing, which will take 2-3 business days.
Our instant activation online payment channels are still available (via e-wallet and online banking options) so you can quickly get new credits without any time delays.
We’re also very happy to announce that thanks to key efficiency and process improvements, we've been able to bring the price down for some of our checks! Digitized payslips, gig platforms checks, and our Plus Bundle pricing has been updated and lowered. You'll be able to instantly enjoy these new prices with new checks you request.
As always, we are committed to continuously improving Smile Checks to meet your needs. These updates are designed to enhance your experience, streamline your processes, and ultimately help you achieve your goals more effectively.
Thank you for being a part of the Smile Checks community. We look forward to your feedback and are excited to see you accomplish your work more efficiently.