We're happy to announce the following new features and updates to Smile Checks:
Here at Smile Checks, we always encourage empowering your candidate with control over their own data. Of course, we understand that there are times you'd like to ensure a seamless experience for your candidates, which may include presenting the data in a different format than the standard Smile Checks Report.
Now, you now have the flexibility to disable automatic report sharing with applicants. This update gives you greater control over how reports are distributed and how they look.
To control this setting, simply select "No, do not send a copy" for the "Send candidate a copy of their report?" question under Step 3 when creating new Check Requests.
As feedback from reference contacts are a vital part of background checks, we continue to look for ways to streamline and improve this process. To help this, we've added automated SMS reminders when we request for alternative reference contacts from candidates, instead of just email. This ensures that your candidates get updated on their background check status as quickly as possible.
Finally, we've made some workflow changes under the hood when it comes to checking payments made online through the Smile Checks Portal. We hope this makes utilizing Smile Checks for your everyday background check needs even more streamlined!
Employment history for our Identity + Employment History Check is temporarily unavailable due to a change in the data source. Our team is actively working to resolve this matter and we will update once it is stable once again.
Validation of identity through this check as well as candidates' latest employer is unchanged and is still supported.
We appreciate your patience and understanding as we work to address this issue.
Update @ November 5, 2024 - Employment history is now back for Identity + Employment History Checks. Please reach out to us if you continue to experience issues.
As part of our commitment to continuously improve and evolve our product to better meet your needs, we are pleased to announce a series of updates to Smile Checks. These changes are designed to make our product more intuitive and to ensure that you have access to the most advanced tools for candidate evaluation.
These changes are made with the goal of providing clear, straightforward naming conventions to help you easily identify and select the checks that best meet your requirements.
Credit Packs are now available for purchase in quantities of 5, 25, 100, 250, and 500. We are offering discounted rates (50%) for the 100, 250, and 500 packs, while the 5 and 25 packs are available at ala carte pricing.
We have introduced the "Voice Check" to our roster of available checks within the Portal. This check can be accessed for 2 credits or 220 pesos.
The newly added Voice Check service utilizes the cutting-edge technology of Insight Genie to provide an innovative approach to candidate evaluation. This AI-driven analysis assesses speech prosody, tone, and patterns to deliver psychometric evaluations that predict key personality traits and competencies.
Why Voice Check is a Transformative Tool for HR Operations:
We believe that these updates and the introduction of Voice Check will significantly enhance your HR operations, enabling you to make more informed and equitable hiring decisions. We are excited to see how these improvements will support your ongoing efforts to recruit and retain the best talent.
For any questions or additional information, please do not hesitate to reach out to our support team.
We are pleased to announce the recent deployment of several significant updates to our platform with our latest release. These enhancements are designed to optimize your experience and improve the clarity of our services.
We have implemented an automated refund process to ensure we deliver the best service to you. For any Report that, at the end of our 10-day commitment to service your Check Request, is still unfulfilled, we will return the Report cost to you in credits.
While Smile Checks endeavors to fulfill every Report request from us, sometimes things can take longer than expected. We get it, and we don't think it's fair for you to wait indefinitely. That's why if any Report isn't ready after 10 days, our system will now kick in and process a credit refund for that particular Report, without you lifting a finger.
This automated process means peace of mind for you. You can rest easy knowing that if a Report can't be completed on time, you won't be charged for it. It's all about transparency and fairness – you'll only pay for what you get. This feature ensures that your credits are managed efficiently, and you maintain a balance that reflects the services rendered.
All past Check Requests have been retroactively processed and refunds will be issued as soon as you log into the Checks Portal, which will kickstart the refund process. You should shortly see your credits wallet with the updated credit amount shortly after logging in (you may need to do a quick refresh!)
We have updated the label of the column previously known as "Additional Checks Requested" to "Reports Expected", and added all expected reports to the list, including the Identity + Employment Check. This was initially included in all checks, but our recent changes to increase your flexibility in picking and choosing the only the Checks you need, we have streamlined the view to include this check explicitly only when you need it. This addition has been applied retroactively to all past requests that meet the criteria, ensuring historical consistency.
The Reports Expected tally has also been refined to count each Reference Check as three individual reports, providing a more precise account of pending checks. We continue to ensure that at least two Reference Checks are provided when requested.
The TIN Validation Check process has been upgraded to an automated ID & TIN Verification Check, offering a more robust and efficient verification process. This will allow you to verify not only the Candidate's Tax Identification Number but also their Social Security Number and Pag-IBIG Membership ID Number.
Lastly, we are continuing to improve the clarity of our report and we have released a more streamlined Employment History table if your Candidate has shared their My.SSS data with you through the Identity + Employment Check. For Gig Platforms Check, the Candidate's Transactions and Ratings are also now included in the report for your review.
We have also addressed various issues in the recent release:
We trust these updates will significantly contribute to a more streamlined and effective experience on our platform. Should you have any questions or require further information, please do not hesitate to reach out to us.
We have released the following bugfixes:
We have one known issue where update logs for email tracking feature is currently triggering too often. We are aware of this issue and will be rectifying this as soon as possible. Thank you for your patience.